Refund Policy for Mellow Academy

Refund Policy for Mellow Academy

(A Brand of Prayukti Development Pvt. Ltd.)

Effective Date: 22/11/2024

At Mellow Academy, we strive to provide our users with the best learning experience. This Refund Policy outlines the terms under which refunds will be processed for courses and services purchased on our platform. By purchasing a course or service, you agree to the terms outlined below.

1. General Refund Policy

1.1. Refunds will only be considered if requested within the refund eligibility period specified for the course or service at the time of purchase.

1.2. Refund requests must be submitted via email to [email protected], clearly stating the reason for the refund and including proof of purchase (e.g., payment receipt or order ID).

1.3. Refunds will be processed within 7 business days of approval, subject to the terms and conditions of the product purchased.

2. Eligibility for Refunds

Refunds are applicable under the following conditions:

2.1. Course Cancellation:

• If a course is canceled by Mellow Academy due to unforeseen circumstances, a full refund will be provided.

2.2. Technical Issues:

• If you are unable to access the purchased course due to technical issues from our end and the issue remains unresolved for more than 7 days, you may request a refund.

2.3. Dissatisfaction:

• If the course content does not align with the description or advertised learning outcomes, refund requests will be reviewed on a case-by-case basis.

2.4. Duplicate Payments:

• In case of duplicate payments, the extra payment will be refunded in full.

3. Non-Refundable Items

Refunds will not be provided under the following circumstances:

3.1. If the refund request is made after the eligibility period mentioned during purchase.

3.2. If you have completed 30% or more of the course content or assessments.

3.3. For bundled packages or discounts where terms clearly state "No Refunds."

3.4. For services rendered, such as certifications, project evaluations, or placements, once initiated.

4. Refund Process

4.1. Upon approval of your refund request, the amount will be refunded using the original payment method (e.g., credit card, debit card, UPI).

4.2. Refunds may take up to 7 business days to reflect in your account, depending on your bank or payment provider.

4.3. Any transaction fees incurred during payment may be deducted from the refunded amount.

5. Contact for Refunds

For refund-related queries, please contact:

Email: [email protected]

Phone: +91-9051711093

6. Amendments to this Refund Policy

Mellow Academy reserves the right to amend this Refund Policy at any time. Any changes will be communicated via email or platform notifications.