Privacy Policy for Mellow Academy | Mellow Academy
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Privacy Policy for Mellow Academy

Privacy Policy for Mellow Academy

(A Brand of Prayukti Development Pvt. Ltd.)

Effective Date: 20/11/2024

Mellow Academy ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our e-learning portal, in accordance with applicable Indian laws, including the Information Technology Act, 2000 and its associated rules.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information:


  • Name, email address, phone number, date of birth, and gender.

  • Educational background and professional details.

1.2. Payment Information:


  • Billing details, payment method, and transaction data.

1.3. Usage Information:


  • Log data, IP address, browser type, device information, and interaction data.

1.4. Optional Information:


  • Feedback, survey responses, and preferences.

2. How We Use Your Information

We use your information for the following purposes:

2.1. To Provide Services:


  • Enroll you in courses, manage your account, and deliver educational content.

2.2. Payment Processing:


  • To facilitate secure payment transactions.

2.3. Improvement and Analytics:


  • To analyze user behavior and improve course offerings and platform functionality.

2.4. Marketing and Communication:


  • To inform you about new courses, offers, and updates (with your consent).

2.5. Legal Compliance:


  • To comply with applicable laws, court orders, and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1. Service Providers:


  • With trusted vendors for payment processing, cloud storage, or analytics services.

3.2. Legal Obligations:


  • If required to comply with legal obligations, law enforcement requests, or court orders.

3.3. Business Transfers:


  • In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

4.1. We use industry-standard security measures, including encryption and secure servers, to protect your data.

4.2. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

5. Your Rights

Under Indian law, you have the following rights regarding your personal information:

5.1. Access and Rectification:


  • You can access and update your personal information via your account settings or by contacting us.

5.2. Withdraw Consent:


  • You can withdraw consent for marketing communications at any time.

5.3. Data Deletion:


  • You can request the deletion of your account and associated data.

5.4. Grievance Redressal:


  • You can contact our Grievance Officer for complaints related to data processing (details in Section 8).

6. Cookies

6.1. We use cookies and similar technologies to enhance user experience, track usage patterns, and deliver personalized content.

6.2. You can manage or disable cookies through your browser settings.

7. Data Retention

7.1. We retain your personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7.2. Upon account deletion, we will delete or anonymize your data, except as required for legal or regulatory purposes.

8. Grievance Officer

As per the Information Technology Act, 2000, and rules made thereunder, the details of our Grievance Officer are:

Grievance Officer: Vikash Pandit

Email: vikash@mellowacademy.com

Phone: +91-9051711093

Address: 23/6 Wave One Noida UP-201301

9. Changes to this Privacy Policy

9.1. We may update this policy from time to time to reflect changes in legal requirements or our practices.

9.2. Users will be notified of significant updates via email or platform notifications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mellow Academy (A Brand of Prayukti Development Pvt. Ltd.)

Email: [email protected]

Phone: +91-9051711093

Address: 23/6 Wave One Noida UP-201301

Your privacy matters

Cookies and similar technologies are used on our sites to personalize content and ads. You can find further details and change your personal settings below. By clicking OK, or by clicking any content on our sites, you agree to the use of these cookies and similar technologies.

GDPR

When you visit any of our websites, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and manage your preferences. Please note, that blocking some types of cookies may impact your experience of the site and the services we are able to offer.

  • These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or where they’re essential to providing you with a service you have requested. You cannot opt out of these cookies. You can set your browser to block or alert you about these cookies, but if you do, some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site, which helps us optimize your experience. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not be able to use your data in this way.
  • These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
  • These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.